I just wanted to send a big thank-you to Paul regarding the service he provided us in handling the previous issue. I spoke to him today and he advised that both he and Dan went to our house yesterday to see the problem with the door and try to fix it themselves. After agreeing that Westwood would have to fix it, they contacted Westwood to come out on Wednesday to fix the door.
Paul understood that I was upset by the incident and handled it quickly. He assured me that Westwood would be out to fix it Wednesday. His assurance and quick response (along with Dan’s) are greatly appreciated. With all the issues that tend to arise that need to be dealt with, I just wanted to send a special thank-you to Paul for handling this so quickly.
Thanks again Paul for your assistance with this matter.